How much is shipping?
Mainland UK shipping is £2.90 for orders upto £50 and £7.30 for orders over £50
Overseas shipping is £13 for most orders.
Shipping is calculated for you when you review your order before final check out.
I don't have a Paypal account
PayPal will allow you to pay by card. You don't need to have an account.
Simply choose the pay by debit or credit card option when you go to checkout. Alternatively I can send you an invoice so that you can pay by bank transfer.
Can I choose my own colours and design?
Absolutely! All my pieces are custom made to my customers' own colour & design choices.
Add design/colour information in the box when you order, email me screen caps & photos or message me on facebook to discuss your ideas.
All the information including how to contact me is here on my website.
How long does it take for you to make my order?
I complete most orders within 14 days but please allow me 21 days to make and cure your order once I have confirmed receipt of your inclusions. (paperweights and large castings will be upto 28 days) any I don’t use will be returned to you. If you have a deadline for receiving your item please let me know if I haven’t already confirmed a date with you.
If you've left ordering a little late, let me know and I can send you a gift slip to print off and insert in a card confirming the item is being made.
What can I include in my jewellery?
All my jewellery is made to order by hand & can be custom made to your own colours/design.
As well as ashes & hair I can set pretty much anything that is dry. I've worked with everything from flowers & confetti, soil & teeth, charms, & mementos, to insects, umbilical chords & medical specimens.
Do you set human ashes and hair?
Yes I set both animal & human cremains & hair.
How much ashes/hair do you need and what happens to them?
I only use a very small amount of ashes but like to choose the right sized and coloured pieces. The very fine powder ashes aren't suitable for all designs which is why I ask for a teaspoon per item. The remainder are returned to you with your finished order. For hair settings it depends on how it is being used in the design so please message me if you want to check you have enough. As with the ashes any unused hair will be returned to you.
Can you tell me more about having a piece made?
You should find all the information you need here on my how to order and about pages plus lots of photos & reviews. You can also use the live messenger chat feature on my contact/chat page. If you have any questions please get in touch.
How do I send you the ashes, hair or inclusions?
Everything you need to know is here on my how to order & send ashes page
Can I have my own jewellery reset?
Most pieces are suitable for resetting although I can't create my designs in claw settings and unfortunately can't guarantee to preserve the original stone. Prices from £50 for a single setting includes stone removal, re polishing & resetting. See my jewellery resetting page.
Does resin need special care?
Yes it needs treating with a bit more care than glass. Full information is here